Managing Conflict

Back In House Enquiry

This training course will equip participants with the skills to address difficult or challenging behaviour, understand how our responses can add or detract from meaningful dialogue and understand how to improve communication and interpersonal relationships to help participants turn conflict into a productive force.

There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This course will focus on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible.

The stress of handling difficult people at work can impact on productivity and even cause a reluctance to come to work. As such there has never been a more important time to build strong work based interpersonal relationships. The reality is that conflict in the workplace is guaranteed.  Many employees are having to deal with difficult people on a daily basis, this can have the ability to waste time and therefore effect your quality of work.

Learning Outcomes

• Explore the complexity of conflict
• Recognise the main causes and types of conflict at work
• Identify your conflict style
• Deal with conflict constructively, not destructively
• Develop an action plan for improving self-management in conflict

Is it for me?

This course is ideal for professionals at all levels who want to improve their communication, handle conversations with confidence and create respectful, productive workplace relationships. Whether you find yourself holding back, reacting too strongly or struggling to get your message across you’ll gain practical tools to help you communicate with clarity and impact.