Assertiveness Skills

Back In House Enquiry

Speak up. Stand firm. Stay respectful.

Gain the confidence, techniques and self-awareness to express yourself clearly, respectfully and effectively in the workplace; without slipping into passivity or aggression.

Assertiveness is a vital skill for building strong workplace relationships, managing challenging conversations and maintaining self-respect while respecting others. This course will help you understand what assertiveness really means, why it matters and how to apply it in day-to-day interactions.

You’ll explore how beliefs, values and perceptions shape your communication; identify barriers that hold you back; and practice specific tools for speaking up while maintaining rapport. Through interactive activities, self-reflection and practical exercises you’ll leave with your own personal action plan for becoming more assertive.

Learning outcomes 

• Define assertiveness and differentiate it from other communication styles.
• Recognise the personal and workplace benefits of assertive communication.
• Identify and address barriers that prevent assertive behaviour.
• Apply active listening and rapport-building to enhance communication.
• Use practical strategies to handle challenging situations confidently and respectfully.

Is it for me?

This course is ideal for professionals at all levels who want to improve their communication, handle conversations with confidence and create respectful, productive workplace relationships. Whether you find yourself holding back, reacting too strongly or struggling to get your message across you’ll gain practical tools to help you communicate with clarity and impact.

In-house Delivery

We can deliver this (and all our) course(s) exclusively for your organisation either in-person at your premises, at a venue of your choice or virtually. In-house training offers a cost-effective and flexible way to upskill your team with content tailored to your organisation’s specific goals and challenges.

Whether you're looking to develop a single team or roll out training organisation-wide we’ll work with you to ensure the programme/course(s) deliver maximum impact.

Interested? Contact us today to discuss in-house options.

Available Dates

• Assertiveness Skills - 18th November 2025
  Date: 18 November 2025
  Location: The Mount Business & Conference Centre
  Time: 09:30 - 16:30
  Price: £225 +VAT

  Book Now

• Assertiveness Skills - 5th March 2026
  Date: 5 March 2026
  Location: The Mount Business & Conference Centre
  Time: 09:30 - 16:30
  Price: £225 +VAT

  Book Now

• Assertiveness Skills - 9th June 2026
  Date: 9 June 2026
  Location: The Mount Business & Conference Centre
  Time: 09:30 - 16:30
  Price: £225 +VAT

  Book Now

• Assertiveness Skills - 10th November 2026
  Date: 10 November 2026
  Location: The Mount Business & Conference Centre
  Time: 09:30 - 16:30
  Price: £225 +VAT

  Book Now

Booking Terms & Conditions

Please note that the cancellation policy for our public training courses is as follows:

NON-ACCREDITED TRAINING

More than 3 weeks prior to the course start date - No cancellation fee payable.

Less than 3 weeks prior to the course start date - 100% of total fees payable or free transfer.

ACCREDITED TRAINING

More than 6 weeks prior to the course start date - No cancellation fee payable.

Less than 6 weeks prior to the course start date - 100% of total fees payable or free transfer.

Substitute delegates will be accepted at any time at no cost.

Full joining instructions for the course will be emailed to you at least five working days prior to the course. In the meantime, if you have any queries please contact a member of our team on 028 9016 0587 or via email kate@aku.training.

Download a copy of our standard Terms and Conditions for course bookings.