Difficult Conversations
Choose the Training Option That Works Best for You
We offer two convenient delivery methods to suit your needs:
In-House Training: Perfect for organisations with four or more participants offering a cost-effective and flexible option. Training is delivered at your location and tailored to your needs. Contact us today to learn more or request a quote.
Public Training: Ideal for individuals or smaller teams (typically one or two learners) our public training sessions are scheduled regularly and open for registration. Register online today to secure your place!
Equip yourself with the essential skills to manage challenging conversations confidently and effectively at work
Navigating difficult conversations is crucial for maintaining good relationships and a healthy work environment. Ignoring disagreements does not make them go away; rather, addressing them appropriately fosters better understanding and cooperation.
You will learn how to prepare for and navigate difficult conversations; overcome concerns about defensive reactions; and use strategies to manage challenging discussions in a way that preserves and strengthens relationships.
Mastering these skills will lead to improved team dynamics, increased productivity and professional relationships built on trust and respect.
The workshop blends pre-course activities, facilitator-led training and practical tools and resources to enhance your ability to handle difficult conversations, ensuring positive outcomes.
Learning outcomes
- Prepare for and hold constructive conversations on difficult topics with individuals and teams of people
- Understand the barriers and fears to holding crucial conversations
- Listen and view situations from different perspectives to give and receive feedback in a non-defensive way
- Manage and respond to strong emotions and challenging behaviour with confidence, care and kindness
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Whether you're looking to develop a single team or roll out training organisation-wide we’ll work with you to ensure the programme/course(s) deliver maximum impact.
Interested? Contact us today to discuss in-house options.
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Difficult Conversations - 22nd August 2025
Date: 22 August 2025Location: The Mount Business & Conference CentreTime: 09:30 - 16:30Price: £225 +VAT
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Difficult Conversations - 19th November 2025
Date: 19 November 2025Location: The Mount Business & Conference CentreTime: 09:30 - 16:30Price: £225 +VAT
Please note that the cancellation policy for our public training courses is as follows:
NON-ACCREDITED TRAINING
More than 3 weeks prior to the course start date - No cancellation fee payable.
Less than 3 weeks prior to the course start date - 100% of total fees payable or free transfer.
ACCREDITED TRAINING
More than 6 weeks prior to the course start date - No cancellation fee payable.
Less than 6 weeks prior to the course start date - 100% of total fees payable or free transfer.
Substitute delegates will be accepted at any time at no cost.
Full joining instructions for the course will be emailed to you at least five working days prior to the course. In the meantime, if you have any queries please contact a member of our team on 028 9016 0587 or via email kate@aku.training.
Download a copy of our standard Terms and Conditions for course bookings.
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