Master EQ to drive real business results
In a world where technical skills are no longer enough, Emotional Intelligence (EQ) has become the game-changer for professionals at every level. It’s not just about being “good with people” - it’s about understanding your emotions, recognising them in others and using that insight to manage behaviour, build better relationships and lead with confidence.
Our practical, one-day Emotional Intelligence training course is designed to give you tools you can apply immediately - whether you're a team leader, aspiring manager or simply looking to work more effectively with others.
What You’ll Learn
- Understand Your Emotional Triggers: gain deeper awareness of what drives your emotional responses — and how those reactions affect your work, decisions, and team dynamics. Learn how to take control, rather than letting emotions control you.
- Build Better Relationships with Colleagues and Customers: discover how to read the emotional cues of others, develop empathy, and flex your communication style to connect with a wide range of personalities. Stronger relationships = better collaboration and trust.
- Respond — Not React — Under Stress: high-pressure situations don’t have to derail you. You’ll gain practical strategies to stay composed, think clearly, and choose your response — turning challenges into opportunities to lead.
- Communicate with Greater Clarity and Purpose: emotionally intelligent communication helps reduce conflict, improve teamwork and influence outcomes. Learn how to deliver messages with impact while being attuned to others’ needs and reactions.
What You’ll Gain
- Greater personal effectiveness - make better decisions and remain composed under pressure.
- Stronger workplace relationships - build trust, motivate others and become someone people want to work with.
- Leadership presence - stand out by leading with self-awareness, empathy and emotional control.
- Tools to navigate difficult conversations - manage conflict, give feedback, and influence with authenticity.
Who Should Attend?
- Team leaders and managers looking to lead more effectively
- Professionals in customer-facing roles
- Anyone who wants to better understand themselves and others
- Staff preparing for promotion or stepping into leadership
Course Details
Date(s): 6 May | 17 Oct
Location: The Mount Business & Conference Centre Belfast
Duration: One day
Don’t miss this opportunity to enhance your financial acumen and make more informed business decisions.
Reserve your place today on our Emotional Intelligence Public Course
For more details, feel free to contact us at learn@aku.training or call 028 9016 0587.
