This training course will equip participants with the skills to address difficult or challenging behaviour, understand how our responses can add or detract from meaningful dialogue and understand how to improve communication and interpersonal relationships to help participants turn conflict into a productive force.
There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This course will focus on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible.
The stress of handling difficult people at work can impact on productivity and even cause a reluctance to come to work. As such there has never been a more important time to build strong work based interpersonal relationships. The reality is that conflict in the workplace is guaranteed. Many employees are having to deal with difficult people on a daily basis, this can have the ability to waste time and therefore effect your quality of work.
By the end of the training participants will be able to:
- Identify exactly what conflict is and why it arises
- Recognise the various stages of conflict and preventing them from escalating
- Understand your conflict management style
- Understand the importance of effective communication from rapport building, nonverbal, verbal queues and effective listening
- Utilise a variety of methods for managing conflict successfully
- Invest less time and energy in conflict and create more productive relationships with others
Please note that the cancellation policy for our public training courses is as follows:
More than 3 weeks prior to the course start date - No cancellation fee payable.
Less than 3 weeks prior to the course start date - 100% of total fees payable or free transfer.
More than 6 weeks prior to the course start date - No cancellation fee payable.
Less than 6 weeks prior to the course start date - 100% of total fees payable or free transfer.
Substitute delegates will be accepted at any time at no cost.
Full joining instructions for the course will be emailed to you at least five working days prior to the course. In the meantime, if you have any queries please contact a member of our team on 028 9016 0587 or via email firstname.lastname@example.org.
Download a copy of our standard Terms and Conditions for course bookings.