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Communication Skills

Effective communication skills are the cornerstone of success. Everybody, no matter what their job is, requires excellent communication and interpersonal skills. If you want to progress you need to be able to express yourself clearly and to listen and understand the needs and wants of others.  By tuning into your audience you will learn to develop your message for clarity and impact.

You will learn how to develop positive working relationships, create rapport and feel confident around others. As an effective communicator, you will be great at getting others to open up and discuss feelings and emotions, handle difficult conversations appropriately and feel less pressure when communicating with others.

By the end of the training course you will be able to:

  • Understand the communication process
  • Identify barriers to communication
  • Understand the key aspects of communication attitudes that can be portrayed – aggressive, assertive, passive and passive aggressive.
  • Identify your personality type and communication preferences and how these impact communication
  • Understand and apply Neil Rackham's Behavioural Analysis model to improve your behaviour and success of your internal and external communications
  • Use appropriate techniques to influence others and develop more collaborative working relationships
  • Handle difficult conversations with confidence
  • Analyse and utilise body language to your advantage
  • Listen actively and effectively and use appropriate questioning techniques

If you would like to improve your communication effectiveness, be understood and create positive working relationships then this is the course for you.

  • Barbara


    Barbara is a leading trainer and facilitator.  Having worked for over 22 years in the corporate world of retail, media and hospitality in various senior management, sales and training roles, Barbara shares her wealth of experiences and knowledge to ensure that training is not only practical but also challenging.

    Barbara delivers bespoke in-house training and coaching with a focus firmly set on meeting the needs of delegates and the client’s business in mind. Her experience in training includes Organisational Development, Performance Management, Communication and Presentation Skills, Employee Engagement and Emotional Intelligence, Leadership Development and Change Management for many international, national and local brands.

    In addition to delivering public and in-house training for AKU Training Ltd, Barbara runs her own consultancy business providing training, coaching and mentoring to public and private sector organisations ranging from SMEs, Agencies and large Corporates.

  • Effective Communication Skills - 16th November 2021
    Date: 16 November 2021
    Location: The Mount Conference Centre, Belfast / Virtual
    Time: 09:30 - 16:45
    Price: £199 +VAT

    Book Now

Please note that the cancellation policy for our public training courses is as follows:


More than 3 weeks prior to the course start date - No cancellation fee payable.

Less than 3 weeks prior to the course start date - 100% of total fees payable or free transfer.


More than 6 weeks prior to the course start date - No cancellation fee payable.

Less than 6 weeks prior to the course start date - 100% of total fees payable or free transfer.

Substitute delegates will be accepted at any time at no cost.

Full joining instructions for the course will be emailed to you at least five working days prior to the course. In the meantime, if you have any queries please contact a member of our team on 028 9016 0587 or via email kate@aku.training.

Download a copy of our standard Terms and Conditions for course bookings.

Available Dates

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028 9016 0587