Difficult Conversations (Virtual)
This interactive, informative and highly practical course will give you the confidence to recognise, plan and manage difficult conversations as well as the opportunity to practice using constructive feedback techniques to achieve more positive outcomes.
The training is delivered via two interactive 2.5 hour sessions with breaks.
Being able to deal with crucial conversations effectively is an essential business skill that is invaluable in maintaining good relationships and retaining business. Disagreements don’t disappear when they’re ignored. People are often concerned about having a difficult conversation because they’re worried the client or colleague might react defensively to what they’ve got to say. They need to be dealt with in an appropriate way that achieves the desired result and keeps the relationship intact.
You will learn how to prepare for a difficult conversation in a virtual workplace, how to get the conversation off to the best possible start and manage your emotions. You will also gain insights into real situations and leave feeling more confident in dealing with them effectively.
By the end of the session you will be able to:
- Understand the nature of difficult conversations in a virtual setting
- Develop techniques for managing your own emotions and opening up dialogue.
- Understand the importance of effective communication
- Identify the importance of non-verbal cues in ensuring the message is given and received in the way we intend it
- Understand the importance of effective listening and questioning skills
- Engage in practical discussion using a set of tailored business case studies around virtual difficult conversations.
Any staff member who has to engage effectively with team members, peers, senior managers or other key stakeholders in a virtual context.
Please note that the cancellation policy for our public training courses is as follows:
More than 3 weeks prior to the course start date - No cancellation fee payable.
Less than 3 weeks prior to the course start date - 100% of total fees payable or free transfer.
More than 6 weeks prior to the course start date - No cancellation fee payable.
Less than 6 weeks prior to the course start date - 100% of total fees payable or free transfer.
Substitute delegates will be accepted at any time at no cost.
Full joining instructions for the course will be emailed to you at least five working days prior to the course. In the meantime, if you have any queries please contact a member of our team on 028 9016 0587 or via email firstname.lastname@example.org.
Download a copy of our standard Terms and Conditions for course bookings.