Are you working on an issue which has the potential to impact on the lives of certain groups of people or affect the reputation of your organisation? Do you want to learn some communications and engagement techniques so you can be better prepared?
This course will help you understand what a crisis is, how it can develop and the importance of communicating well and managing stakeholders during a crisis.Back In House Enquiry
You will understand what constitutes a crisis, the stages of a crisis, how to effectively plan for and manage the communications around a crisis. You will also learn to define, identify, segment and prioritise stakeholders, understand stakeholder mapping and engage with difficult to reach groups.
Course delivery will include topical case studies that illustrate effective approaches to crisis communications and practical exercises.
By the end of the course you will be able to:
- Define a crisis
- Understand how a crisis can escalate
- Manage stakeholders in a crisis
- Identify and engage with stakeholders
If you work in a role which involves dealing with customers or multiple stakeholders or with sensitive issues which impact on your organisation, partner organisations or people, this course is for you. This course is also suitable for people working on change management projects or those responsible for business continuity or risk in organisations.
Please note that the cancellation policy for our public training courses is as follows:
More than 3 weeks prior to the course start date - No cancellation fee payable.
Less than 3 weeks prior to the course start date - 100% of total fees payable or free transfer.
More than 6 weeks prior to the course start date - No cancellation fee payable.
Less than 6 weeks prior to the course start date - 100% of total fees payable or free transfer.
Substitute delegates will be accepted at any time at no cost.
Full joining instructions for the course will be emailed to you at least five working days prior to the course. In the meantime, if you have any queries please contact a member of our team on 028 9016 0587 or via email firstname.lastname@example.org.
Download a copy of our standard Terms and Conditions for course bookings.