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Assertiveness Skills

As you discover how to influence people and maintain positive working relationships, even in challenging situations or conflict, you will immediately feel more comfortable and prepared to present yourself in a consistently assertive manner that will have a powerful impact.

By the end of the training course you will be able to:

  • Identify what constitutes assertiveness in a work environment
  • Recognise different types of behaviour, your internal beliefs and its potential impact
  • Discover your instinctive assertiveness style when under pressure
  • Distinguish gut from controlled reactions
  • Use body language and voice assertively to get people to listen to you and respect your opinion
  • Recognise potential conflict and adopt skills to manage it confidently and sensitively
  • Focus your message to say “no” positively and effectively
  • Adapt your style to influence a challenging situation in the workplace

This will be beneficial for anyone who struggles to assert themselves in challenging work situations and wants to communicate with impact and engage others.

  • Shirley

    Experienced social entrepreneur, motivational speaker and therapeutic coach Shirley started her business in 2005 and later set up her own consultancy.  Over the past 5 years most of her time is spent developing and improving culture and communication within organisations, developing and delivering wellbeing services in partnership with the community/voluntary sector as well coaching individuals for personal growth, development and success.

    Shirley is Certified to Master Practitioner level in Neuro Linguistic Programming, Time Line Therapy and Hypnotherapy and has an HND in Social Care. She is full of enthusiasm and has a wealth of experience in management within the statutory, private and voluntary sectors. She is passionate about people and creating environments where they are encouraged to thrive. Within the first few years of running her company she won the Customer Service Award and was a finalist in the Best Pace to Work Award in the Ballymena Business Awards. 

    Shirley believes when individuals are encouraged to learn about themselves and supported as they unlock their potential, they will live fulfilling lives, build strong relationships and networks, be an inspiration to others and an asset to any organisation they choose to work for.

  • Assertiveness Skills - 2 December 2021
    Date: 2 December 2021
    Location: The Mount Conference Centre, Belfast / Virtual
    Time: 09:30 - 16:45
    Price: £199 +VAT

    Book Now

Please note that the cancellation policy for our public training courses is as follows:


More than 3 weeks prior to the course start date - No cancellation fee payable.

Less than 3 weeks prior to the course start date - 100% of total fees payable or free transfer.


More than 6 weeks prior to the course start date - No cancellation fee payable.

Less than 6 weeks prior to the course start date - 100% of total fees payable or free transfer.

Substitute delegates will be accepted at any time at no cost.

Full joining instructions for the course will be emailed to you at least five working days prior to the course. In the meantime, if you have any queries please contact a member of our team on 028 9016 0587 or via email kate@aku.training.

Download a copy of our standard Terms and Conditions for course bookings.

Available Dates

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028 9016 0587