Good news, whether your goal is to enhance customer satisfaction, increase customer loyalty or simply build a positive customer experience this workshop will hit the spot!
Customer Service - 2 May 2018
Date: 2 May 2018Location: The Mount Conference CentreTime: 09:00 - 16:30Date: £199 +VAT
Nothing helps to grow your business quicker and more reliably than Word of Mouth marketing. This powerful session will focus on enlightening and engaging you, and your team, to develop exeptional customer service. You will benefit from enhanced customer retention and and positive word of mouth marketing to fuel new customer acquisition.
By the end of the training you will be able to:
- Understand what exceptional customer service is and what it looks like
- Know who benefits from customer service and how
- Identify who your customers are and understand their expectations
- Understand why customer service is all about attitude
- Create the right environment and relationships with customers
- Utilise excellent customer service skills and techniques
- Understand the importance of creating the right first impression
- Build rapport and powerful communication and listening skills
- Engage and service your customer through effective questioning techniques
- Skilfully address customer complaints
- Manage customer expectations and exceed them whenever possible
If you are responsible for customer service or a business owner, a customer service representative or manager of a business that delivers a service or product then this course is for you.
Barbara is a leading trainer and facilitator. Having worked for over 22 years in the corporate world of retail, media and hospitality in various senior management, sales and training roles, Barbara shares her wealth of experiences and knowledge to ensure that training is not only practical but also challenging.
Barbara delivers bespoke in-house training and coaching with a focus firmly set on meeting the needs of delegates and the client’s business in mind. Her experience in training includes Organisational Development, Performance Management, Communication and Presentation Skills, Employee Engagement and Emotional Intelligence, Leadership Development and Change Management for many international, national and local brands.
In addition to delivering public and in-house training for AKU Training Ltd, Barbara runs her own consultancy business providing training, coaching and mentoring to public and private sector organisations ranging from SMEs, Agencies and large Corporates.
Paul is an entrepreneur, public speaker and experienced trainer. He delivers a range of courses for AKU including sales training, customer service training and communication skills training in Belfast and further afield.
Driving motivation and improving culture within organisations is Paul's area of expertise. He works with organisations to help executives and their teams achieve their goals and aspirations through growing their people. Paul has in excess of 1,000 hours of mentoring experience, public speaking, training and delivering workshops on business and personal development.
Please note that the cancellation policy for our public training courses is as follows:
More than 3 weeks prior to the course start date - No cancellation fee payable.
Less than 3 weeks prior to the course start date - 100% of total fees payable or free transfer.
More than 6 weeks prior to the course start date - No cancellation fee payable.
Less than 6 weeks prior to the course start date - 100% of total fees payable or free transfer.
Substitute delegates will be accepted at any time at no cost.
Full joining instructions for the course will be emailed to you at least five working days prior to the course. In the meantime, if you have any queries please contact a member of our team on 028 9016 0587 or via email firstname.lastname@example.org.
Download a copy of our standard Terms and Conditions for course bookings.